Return Policy

We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied, we offer a hassle-free return policy. Here's what you need to know:

1. Incorrect or damaged items: If you receive an incorrect item or an item is damaged during delivery, please contact our customer service team within 24 hours of delivery to report the issue. We will provide a replacement or refund for the item.

2. Expired items: If you receive an item that is past its expiration date, please contact our customer service team within 24 hours of delivery to report the issue. We will provide a replacement or refund for the item.

3. Dissatisfaction with product: If you are dissatisfied with a product you received, please contact our customer service team within 24 hours of delivery to report the issue. Depending on the product and the situation, we may offer a refund or a replacement for the product.

4. Delivery issues: If a delivery is missed or delayed, please contact our customer service team to report the issue. We may offer a refund or credit for the missed delivery or delayed delivery.

      5. Perishable Items: We have in place a very stringent quality control and we make sure the any perishable item dispatched are in pristine condition. While Using third party Courier service and knowing their handling practices of parcels, we are unable to guarantee the condition the fresh produce reaches you. Due to the nature of perishable items and the time lapse in postage, we are unable to except returns on them as we would be unable to restock and sell them on. We can only compensate for them in your future orders.

Note: We cannot accept returns of perishable items, such as fresh produce, dairy, or meat products. However, if you receive a perishable item that is damaged or incorrect, please contact our customer service team within 24 hours of delivery to report the issue.

Please note that all returns must be authorized by our customer service team before they can be processed. We reserve the right to refuse any unauthorized returns.

Thank you for choosing our online grocery delivery service. We are committed to providing you with the best possible shopping experience. If you have any questions or concerns about our return policy, please contact our customer service team at info@dadoos.co.uk